My babysitter didnt hear the door buzz, and when Igor the message that the food wasnt delivered (after having my ringer off during a movie), I called, and the lovely people at Pequena remade the food and delivered it quickly. I dont feel like most restaurants would be so nice in this situation!! Besides the great customer service, we have been loving the food here as long as weve lived in the neighborhood. Yum. We even had our daughters bday party catered by Pequena!